Documentation

CATCH UP! ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use CATCH UP!, including our websites, applications, products, and services (collectively, the "Service").

This Privacy Policy applies globally and is designed to address requirements under the General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), India's Digital Personal Data Protection Act (DPDP), and other applicable privacy and data protection laws.

1. Who We Are

Believe India LLC is the controller of personal information processed through the Service.

Believe India LLC, Dallas, Texas, United States

Privacy contact: privacy@catchup.website Data Protection Officer (GDPR/UK GDPR Art. 37): dpo@catchup.website Grievance Officer (India DPDP Act): grievance@catchup.website, +1 315 355 7565

Privacy and grievance requests are acknowledged within 72 hours and resolved within 30 days, or sooner where the law requires it.

2. Information We Collect

We collect information directly from users, automatically through the Service, and from third-party providers.

2.1 Account Information

• Mobile phone number
• OTP verification records
• Username
• Profile information you choose to provide
• Account creation date
• Account status

2.2 Availability and Planning Information

• Current availability
• Future plans
• Travel plans
• Cities
• Availability windows
• Status messages
• Broadcast settings

2.3 Location Information

If enabled by you, we may collect city information, approximate location, travel destinations, and broadcast locations.

CATCH UP! does not require continuous GPS tracking. Location sharing remains under user control, and location information is collected only when users intentionally publish location-related information.

2.4 Contact Discovery Information

If permission is granted, we may access contact names and contact phone numbers, solely for friend discovery, contact matching, and network building.

We do not sell contact information. Users remain responsible for obtaining any permissions required to share contact information with us.

2.5 User Content

• Notes
• Availability descriptions
• Profile content
• Safety reports
• Support requests
• Appeals

2.6 Device Information

• Device type
• Browser type
• Operating system
• Device identifiers
• Language settings
• Network information
• Time zone

2.7 Usage Information

• Login activity
• Broadcast activity
• Feature usage
• Search activity
• Referral sources
• Session duration
• Performance metrics

2.8 Technical Information

• IP addresses
• Cookies
• Log files
• Error reports
• Crash reports
• Security events

2.9 Safety and Moderation Information

• Reports submitted by users
• Investigation records
• Enforcement actions
• Appeals
• Abuse-prevention information

3. Information We Do Not Collect

CATCH UP! does not intentionally collect government identification documents, biometric information, financial account information, payment card information, criminal background information, or employment verification records, unless required by law or future product features.

4. How We Use Information

Service operation: creating accounts, authenticating users, managing friend connections, delivering broadcasts, delivering notifications, operating search functionality.

Service improvement: product development, performance optimization, analytics, reliability improvements.

Safety and security: detecting abuse, preventing fraud, investigating reports, enforcing policies, protecting users.

Communications: service updates, security notices, policy changes, customer support, transactional notifications.

Legal compliance: responding to legal requests, enforcing agreements, protecting rights and safety.

5. Legal Bases for Processing (GDPR and UK GDPR)

Contract — processing necessary to provide the Service, such as account creation, login authentication, and availability broadcasts.

Legitimate interests — product improvement, security monitoring, fraud prevention, analytics.

Consent — contact uploads, optional location sharing, marketing communications. Users may withdraw consent at any time.

Legal obligations — responding to court orders, child safety obligations, regulatory compliance.

6. How We Share Information

We do not sell personal information.

Service providers: vendors assisting with cloud hosting, analytics, SMS and email delivery, customer support, and security monitoring.

Legal requests: where required by law, court order, or subpoena, or during emergencies involving risk of harm.

Corporate transactions: merger, acquisition, asset sale, or reorganization.

Safety protection: where necessary to prevent harm, investigate abuse, protect users, or protect the public.

7. International Data Transfers

CATCH UP! operates globally. Information may be transferred to and processed in the United States, the European Economic Area, the United Kingdom, India, and other jurisdictions where our providers operate.

Where required, we implement safeguards such as Standard Contractual Clauses, the UK Addendum, contractual protections, and security measures.

8. Data Retention

We retain information only as long as reasonably necessary. Retention periods vary depending on legal requirements, operational needs, safety investigations, and dispute resolution.

• Account records — while the account remains active
• Security logs — up to 24 months
• Abuse reports — up to 7 years
• Support requests — up to 5 years
• Deleted accounts — limited retention for compliance

Specific schedules are described in our Data Retention and Deletion Policy.

9. User Rights

Depending on location, users may have rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Requests may be submitted to privacy@catchup.website. We may verify identity before fulfilling requests.

10. California Privacy Rights

California residents may have the Right to Know, Right to Delete, Right to Correct, Right to Opt-Out of Certain Sharing, and Right to Limit Sensitive Information Processing.

CATCH UP! does not sell personal information.

11. India DPDP Rights

Individuals subject to India's Digital Personal Data Protection Act may have rights to access information, correct information, erase information, withdraw consent, and seek grievance redressal.

12. Children's Privacy

CATCH UP! may permit users aged 13 and older. We do not knowingly collect information from children where prohibited by law. Additional protections apply to minors under our Child Safety Policy.

Parents or guardians who believe information has been collected improperly may contact us.

13. Security Measures

We implement administrative, technical, and organizational safeguards, including encryption in transit, access controls, authentication systems, security monitoring, and incident response procedures.

No system can guarantee absolute security.

14. Automated Decision-Making

CATCH UP! may use automated systems to detect abuse, detect spam, and improve platform integrity. Significant enforcement decisions may involve human review.

15. Cookies and Similar Technologies

We use essential cookies, security cookies, performance cookies, and analytics technologies. Additional information is available in our Cookie Policy.

16. Changes to This Policy

We may update this Privacy Policy periodically. Material changes may be communicated through website notices, email, or service notifications. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

Privacy Team Believe India LLC privacy@catchup.website dpo@catchup.website

By using CATCH UP!, you acknowledge that you have read and understood this Privacy Policy.